Norfolk Passport

COVID-19 Update

COVID-19 Updates from Norfolk Passport and Norfolk Passport Partners.

Due to the stricter guidelines issued by the government all Norfolk Passport brands have closed the doors to the public until further notice. Each Norfolk Passport brand has been split into sections below.

For further information on any issue, please email: info@norfolkpassport.com. The team will do their best to respond to you as quickly as they can.

Click here for the latest note out to Passport holders



Norfolk Passport Partners - Gift Vouchers

If you have any vouchers expiring between now and July 1st 2020, please send your gift card number to info@norfolkpassport.com and we will extend its duration free of charge. Please note, due to high demand this may take some time to come back to you but will be dealt with.

Please note that all Norfolk Passport brands are now closed until further notice. Any gift vouchers purchased between now and re-opening will be issued from the date of reopen and be valid for a year from that date.

Room bookings

Any hotel bookings can be transferred with a 10% loyalty discount off the rooms rate. Bookings can be moved to July 1st onwards. To do this please contact the brand directly, see further details for each brand below.

Alternatively, bookings can be cancelled up to the 1st July with no penalty. To cancel your room booking please email rooms@norfolkpassport.com


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The Pigs, Edgefield

  • The Pigs is closed completely until further notice.
  • Room bookings can be transferred to a new date from July 1st 2020 with a 10% loyalty discount on room rates. Email: info@thepigs.org.uk.
  • Rooms can also be cancelled with no penalty charge. Email: info@norfolkpassport.com
  • All PIGSPA treatments and packages can be cancelled or moved to to another date from July 1st 2020 with no penalty charge.



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The Assembly House, Norwich

  • The restaurant is closed for any services until further notice (excluding hotel guests)
  • The hotel will be closed from Saturday 21 March until further notice
  • Event bookings - deposits will be transferred to any other date in 2020, subject to availability - contact admin@assemblyhousenorwich.co.uk
  • Accommodation bookings can be moved / cancelled free of charge - contact admin@assemblyhousenorwich.co.uk


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Byfords, Holt

  • Byfords is closed until further notice
  • Room bookings can be transferred to a new date from July 1st 2020 with a 10% loyalty discount on room rates. Email:
  • Rooms can also be cancelled with no penalty charge. Email: info@norfolkpassport.com
  • All Golden Tickets will be extended by the period of closure




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The Ffolkes, Hillington

  • The Ffolkes is now closed until further notice.
  • Room bookings can be transferred to a new date from July 1st 2020 with a 10% loyalty discount on room rates. Email: info@ffolkes.org.uk
  • Rooms can also be cancelled with no penalty charge. Email: info@norfolkpassport.com
  • All Golden Tickets will be extended by the period of closure



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Beachside, Sheringham 

  • Beachside is closed until further notice 


Norfolk Museums - Press release issued 18 March 2020

Norfolk’s council-run museums will close and mobile libraries will stop running from tomorrow (Thursday, 19th March) as part of the county council’s ongoing response to coronavirus.

With the Government advising people to avoid group contact, the county council has decided to shut the museums, suspend the home library service and cancel mobile libraries, until further notice. Weddings will continue to take place at Norwich castle until Saturday and subsequent ones will be postponed.

However, it is keeping library buildings open at the moment, in recognition that they are vital community hubs.

Council leader Councillor Andrew Proctor said: “We are taking positive action with partners to critical services like social care running, while taking heed of Government advice regarding larger venues like museums.

“We have business continuity plans in place and are reviewing the situation every day and making decisions accordingly.”

The museums service is planning to launch a new digital offer, to bring the Norfolk Museums Service directly into people’s homes.